Terms of Service

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Personal Information

“Freshlo Supermart” is a trademark of Freshlo Supermart Private Limited, a company incorporated under the Companies Act, 2013 with its registered office at Shop 1, Habitat CHS, Seawoods, Navi Mumbai (Company).

The domain name www.freshlo.co.in is owned by the Company. The Company holds a FSSAI license,
bearing no. : 11520017000195.

Please feel free to reach out to us at our Customer Care helpline:

8879 080 108

It is strongly recommended that you read and understand these ‘Terms of Use’ carefully, as by accessing this site (hereinafter the “Merchantplace”), you agree to be bound by the same and acknowledge that it constitutes an agreement between you and the Company (hereinafter the “User Agreement”). If you do not agree with this User Agreement, you should not use or access the Merchantplace for any purpose whatsoever.

This document is published in accordance with the provisions of Rule 3 of the Information Technology (Intermediaries Guidelines) Rules, 2011. The User Agreement may be updated from time to time by the Company without notice. It is therefore strongly recommended that you review the User Agreement, as available on the Merchantplace, each time you access and/or use the Merchantplace.

The terms ‘visitor(s)’, ‘user(s)’, ‘you’ hereunder refer to the person visiting, accessing, browsing through and/or using the Merchantplace at any point in time.

Should you have any clarifications regarding the Terms of Use, please do not hesitate to contact us at info@freshlo.co.in

Services Overview

The Merchantplace is a platform for domestic consumers to transact directlty with Freshlo Supermart, who have been granted access to the Merchantplace to display and offer products for sale through the Merchantplace. For abundant clarity, the Company does not provide any services to users other than providing the Merchantplace as a platform to transact at their own cost and risk, and other services as may be specifically be notified in writing

Services on the Merchantplace are available to only select geographies in India, and are subject to restrictions based on business hours and days of third party sellers.

Transactions through the Merchantplace may be subject to a delivery charge where the minimum order size is not met. You will be informed of such delivery charges at the stage of check-out for a transaction through the Merchantplace.


Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use/access the Merchantplace.

However, if you are a minor, i.e. under the age of 18 years, you may use/access the Merchantplace under the supervision of an adult parent or legal guardian who agrees to be bound by these Terms of Use. You are however prohibited (even under provision) from purchasing any product(s) which is for adult consumption, the sale of which to minors is prohibited.

The Merchantplace is intended to be a platform for end-consumers desirous of purchasing product(s) for domestic self-consumption. If you are a retailer, institution, wholesaler or any other business user, you are not eligible to use the Merchantplace to purchase products from third-party sellers, who have been granted access to the Merchantplace to display and offer their products for sale through the Merchantplace.

In order to determine compliance with eligibility criteria, the Company inter alia uses an algorithm and/or pre-determined criteria based technology and accordingly, from time to time, your usage may be restricted or blocked on account of overlap with such algorithms/predetermined criteria. In such cases, if you are a genuine domestic user of the Platform, please contact us for assistance.